IT Helpdesk (Remote)

• Take support requests through the ticket system, the internal phone line and chat, and resolve them entirely remotely.
• Install, configure and troubleshoot workstations, user accounts, email and the office application suite.
• Support users through remote desktop tools and walk them through the steps when that is what it takes.
• Grant and revoke access rights by the process and record everything in the asset management system.
• Diagnose network, VPN and home connectivity problems at a basic to intermediate level.
• Escalate to the right specialist team when it goes beyond first line, with the logs and the steps already tried.
• Write help articles for recurring problems so users can resolve them themselves.
• Work a rotating shift with a complete handover between shifts.

• At least 1 year in technical support, IT helpdesk or workstation administration.
• Fluent with Windows, the Microsoft 365 suite and basic user administration.
• Enough networking knowledge to diagnose a fault: IP addressing, DNS, VPN and Wi-Fi.
• Clear, patient and calm while a user is in the middle of a problem.
• A stable internet connection and a quiet place to work at home — the company provides the computer and software.
• Self-disciplined and proactive about reporting progress, because nobody is watching over your shoulder.
• Willing to work rotating shifts including evenings and holidays, with a shift allowance and time off in lieu.

Technical support · Remote working

• Income from 18 – 28 million VND/month, negotiable based on your ability and interview results.
• The salary discussed is net take-home income — the company covers social insurance, health insurance, unemployment insurance and personal income tax, so you receive the full agreed amount.
• Salary reviews twice a year; quarterly performance bonus and a 13th-month salary.
• Bonuses for public holidays, Tết, birthdays and long service, plus spot bonuses when a project lands.
• Full insurance contributions on your actual salary from the probation month onwards.
• Extended health insurance for permanent staff; annual health check-up.
• 12 days of annual leave a year, plus 1 more day for every year of service; public holidays as required by law.
• The company pays training and exam fees for international certifications along each role's track (AWS, Microsoft Azure, Google Cloud, CCNA/CCNP, CISSP, CEH, PMP, Scrum…).
• Work equipment provided as the job requires, plus an internal cloud infrastructure account for self-study and experimentation.
• A clearly published competency framework and promotion path, reviewed every 6 months.
• Opportunities to join projects with customers and group offices in Japan, Korea, Singapore, Australia, the United States and Dubai.
• Team-building activities, an annual company trip and sports clubs; our offices are in Grade A buildings.

Monday – Friday: 08:30 – 17:30, lunch break 12:00 – 13:30, working remotely.
Saturday: 08:30 – 12:00, working remotely.
Sunday and statutory public holidays: off.
No office attendance is required. Stay reachable during working hours on the internal tools and join the team online meetings.
The team meets in person at most a few times a year for training and team events; travel and accommodation are paid by the company.
No unplanned overtime. Roles on system duty follow a separate shift schedule, with a shift allowance and compensating days off.

Fully remote; you can live in any province or city in Vietnam.
The company provides the computer, licensed software and remote access. You provide a stable internet connection and a quiet place to work.
No office attendance is required. Anyone living near one of the group offices can still book a desk when they want one.
The full address of each office is published in the website footer.

• Click “Apply now” and submit your CV directly in the system (PDF or Word, under 5 MB).
• In your CV, please state the position you are applying for and your expected net take-home income.
• Selection process: CV screening within 5 working days → technical interview → interview with the hiring manager → offer letter.
• Applications are kept confidential and used only for HiTechCloud's recruitment purposes.