POS technical support employee (helpdesk and on-site)

• Take incidents from stores by phone, message and through the support request system.
• Diagnose and fix the common faults remotely: printers, connectivity, data sync and user accounts.
• Travel to the store when the problem cannot be solved remotely.
• Set the priority by how much the fault is stopping the customer from selling.
• Pass software defects to the development team with full reproduction steps and logs.
• Keep the status updated in the system and report back to the store.
• Work the shift rota including weekends, because stores trade on those days too.

• At least 1 year in technical support, as an IT technician or in an equivalent role.
• Able to resolve computer, printer and local network faults at a basic to intermediate level.
• Patient, and able to explain things by phone to users who are not technology-minded.
• Willing to work shifts and to travel to customer stores during the day.
• Holds a motorcycle license and has their own transport.
• Experience supporting retail software or working in retail is an advantage.

Technical support · Point-of-sale systems

• Income from 18 – 28 million VND/month, negotiable based on your ability and interview results.
• The salary discussed is net take-home income — the company covers social insurance, health insurance, unemployment insurance and personal income tax, so you receive the full agreed amount.
• Salary reviews twice a year; quarterly performance bonus and a 13th-month salary.
• Bonuses for public holidays, Tết, birthdays and long service, plus spot bonuses when a project lands.
• Full insurance contributions on your actual salary from the probation month onwards.
• Extended health insurance for permanent staff; annual health check-up.
• 12 days of annual leave a year, plus 1 more day for every year of service; public holidays as required by law.
• The company pays training and exam fees for international certifications along each role's track (AWS, Microsoft Azure, Google Cloud, CCNA/CCNP, CISSP, CEH, PMP, Scrum…).
• Work equipment provided as the job requires, plus an internal cloud infrastructure account for self-study and experimentation.
• A clearly published competency framework and promotion path, reviewed every 6 months.
• Opportunities to join projects with customers and group offices in Japan, Korea, Singapore, Australia, the United States and Dubai.
• Team-building activities, an annual company trip and sports clubs; our offices are in Grade A buildings.

Monday – Friday: 08:30 – 17:30, lunch break 12:00 – 13:30, working at the office.
Saturday: 08:30 – 12:00, working from home — no need to come into the office.
Sunday and statutory public holidays: off.
Work-from-home policy: up to 10 work-from-home days in every 30 days (Saturdays included), registered in advance with your direct manager.
No unplanned overtime. Roles on system duty follow a separate shift schedule, with a shift allowance and compensating days off.

You choose one of the three domestic offices when you apply: Ho Chi Minh City, Hanoi or Da Nang.
The group also has offices in Tokyo, Osaka, Fukuoka (Japan), Seoul (Korea), Sydney (Australia), California (United States), Singapore and Dubai — staff have the chance to work onsite or rotate by project.
The full address of each office is published in the website footer.

• Click “Apply now” and submit your CV directly in the system (PDF or Word, under 5 MB).
• Select the office you want to work at right on the application form — each position only shows the offices currently hiring for it.
• In your CV, please state the position you are applying for and your expected net take-home income.
• Selection process: CV screening within 5 working days → technical interview → interview with the hiring manager → offer letter.
• Applications are kept confidential and used only for HiTechCloud's recruitment purposes.