E-invoice service plans are designed by our experts to assist enterprises in optimizing costs during usage. In addition, the software is in compliance with the regulations of the Government's Decree 123/2020/ND-CP (Nghị định 123/2020/NĐ-CP) (amended and supplemented in certain articles by Decree 41/2022/ND-CP (Nghị định 41/2022/NĐ-CP)) on invoices and records, and Circular 78/2021/TT-BTC (Thông tư 78/2021/TT-BTC) of the Ministry of Finance guiding Decree 123/2020 (Nghị định 123/2020). HiTechInvoice software is a product under the copyright of Pho Tue SoftWare Solutions JSC.

Therefore, to protect the legitimate benefits of users and ensure service quality, you must agree to and accept the specific terms and conditions for the E-invoice service that we set out below:

Article 1: Unacceptable forms of use:

1. Using the printing service as software for tax fraud.
2. Splitting up the service plan provided in order to resell, sublease, or give it away to others.
3. Using print images for improper purposes, misleading customers into believing that you are the release entity of the e-invoice software.
4. Interfering with or modifying the software in a way that affects the shared printing system.
5. Exploiting security vulnerabilities to attack other systems.

Article 2: Rules on software usage support:

For All E-invoice Service plans at hitechcloud.vn or photuesoftware.com, we support Customers through the following support methods:

1. Support by phone: +84 8659 20041
2. Support via ticket: https://my.photuesoftware.vn
3. In-person support at the company office.

Article 3: Limit parameters on the E-invoice service:

You are fully entitled to use 100% of the resources that HiTechInvoice has provided to you under each invoice service plan you have registered to use.

1. If the contract expires while the customer still has unused e-invoices from the quantity registered, the customer may continue to use the software to manage and store the e-invoices already issued, but may not issue any of the remaining e-invoices. To use the remaining e-invoices, the customer must pay the subscription renewal fee for the additional subscription period they register for.

When using the HiTechInvoice service, you must understand and agree to the following limitations:

1. You may only use up to the total number of Invoices Registered under the Service plan listed in the accompanying Service plan.
2. All invoices issued on HiTechInvoice software will be stored for 10 years from the release date.
3. Invoice copies are stored as 03 copies on the system Cloud with professional SSD.
4. HiTechInvoice will not be responsible for customers exporting incorrect information entered into the system, leading to incorrect invoice information.

Article 4: Outside the scope of support:

We always strive to support you with service-related issues to facilitate your usage and ensure an effortless service experience. However, in certain cases truly beyond our control, the following fall outside our support scope, including:

1. Does not cover troubleshooting of networks, applications or third-party services (that is, anything not provided by HiTechInvoice).
2. We do not troubleshoot issues caused by the customer's computer, device, or web browser on their computer or mobile device.
3. All services and software integrated into the HiTechInvoice invoicing service that were not set up and installed by us.
4. Do not intervene to modify, customize or tune parameters relating to the use of the HiTechInvoice service
5. We do not modify or adjust data held in databases.
6. We do not interfere in the customer's accounting practice or professional judgment.
7. We cannot guarantee recovery of files damaged by viruses or malware.
8. No resolution of incidents related to cyberattacks causing system slowdown where the cause is from the customer side denial of service attack.
9. HiTechInvoice Employees do not directly provide administrative Passwords for the E-invoice management page. You can Sign in to https://my.photuesoftware.vn to retrieve your Password.
10. We do not install new software or upgrade software on the system solely to accommodate customization requests from a handful of customers.

Article 5: Specific terms and conditions for the E-invoice service:

When using the HiTechInvoice service, you have agreed with us to:

1. HiTechInvoice makes no commitment regarding third-party digital certificate issuance times.
2. HiTechInvoice commits to the processing time for the tax department to approve the customer's invoice template.
3. HiTechInvoice makes commitments regarding incorrect information when Customers Register Digital certificates and information regarding the Release of E-invoices with the tax department.
4. HiTechInvoice makes no commitment that e-invoices will be sent accurately to the recipient during the customer's use of the Internet.
5. HiTechInvoice makes no commitment regarding the stability of third-party email services.

Article 6: Refund policy:

For E-invoice plans, HiTechInvoice offers a Money-back guarantee within 30 (thirty) days as follows:

1. Within 30 (thirty) days from the date the e-invoice service is registered for use, if the customer requests to terminate service usage and obtain a refund for any reason, HiTechInvoice will refund the payment value minus related fees. For invoices issued during this period, the customer is responsible for self-storage; HiTechInvoice assumes no responsibility once the contract is terminated.
2. The Customer is responsible for paying transfer fees, withholding tax charges, and related administrative costs (if any).
3. If a refund request arises outside the 30-day window from the date the HiTechInvoice e-invoice service was registered, this refund policy ceases to apply and the service will be moved to the refund policy under the Terms and Conditions ofSERVICE LEVEL AGREEMENT (SLA).

Refunds for the HiTechInvoice secure e-invoicing service

The refund amount is calculated as follows:

Refund = total amount paid - [time used ≤ 30 days + other service fees + tax handling fees + bank transfer fees]

– Time already used:

• Time used: 7 days or less; this fee is not charged.
• Time used between 7 and 30 days: you pay only for the days actually used.
• Time used: more than 30 days; this refund policy no longer applies, and the service moves to the refund policy under the terms and conditions ofSERVICE LEVEL AGREEMENT (SLA)

– Other service fees: the number of invoices registered or included as a promotion (if the service has been activated).

- Tax handling fee: costs relating to an invoice already issued (if any).

– Transfer fee: the return transfer fee charged by the bank.

Example:On October 1, 2020, the Customer registered the HiTechInvoice – Premium plan for a 12-month term: 269,000 VND x 12 months x 10% VAT = 3,550,800 VND (VAT included). The Customer also registered a bundled invoice quota valued at 50 VND x 1,000 invoices x 10% VAT = 55,000 VND (VAT included). Invoices already submitted to the tax authority and issued

• Case 1:On October 7, 2020 (within 7 days of registration), the customer requested to stop using the service and receive a refund → HiTechInvoice refunded the full amount the customer had paid (including 10% VAT) plus the registration cost of 1,000 unused issued invoices: 3,550,800 VND + 55,000 VND = 3,605,800 VND (excluding the bank's transfer fee; the service had not yet had an invoice issued for it).
• Case 2:On October 30, 2020 (within 30 days of registration) the customer requests cancellation and a refund, and the service has already been invoiced -> the customer prepares a service liquidation record plus any related invoice costs, after which HiTechInvoice refunds the 11 unused months and the cost of the 1,000 unissued invoices: (269,000 VND x 11 months) + 50,000 VND) x 10% VAT = 3,309,900 VND (excluding bank transfer fees).

Last updated: September 10, 2021