Building infrastructure costs more than early revenue
Servers, licenses, bandwidth and on-call staff are fixed costs, while the first months of customers do not cover them.
White-label solutions
Your brand on the product, our infrastructure and engineering
HiTechCloud provides the infrastructure, platform and engineering team behind the scenes, so partners can take a service to market under their own brand without building it themselves.
- Model
- White-label · OEM · Reseller
- Branding
- The partner's domain, logo and interface
- Infrastructure
- Cloud, hosting, email and domains
- Support
- 24/7 engineering behind the scenes, invisible to end customers
Overview
You maintain customer relationships; we handle the infrastructure.
Plenty of software firms, agencies and digital service providers want to sell infrastructure or a platform to their customers, but do not want — and should not need — to build their own server operations, night cover and security team.
White-label solves exactly that. The partner keeps the brand, the pricing and the customer relationship. HiTechCloud handles infrastructure, operations and support from behind, never appearing to the end customer.
This is a natural extension of the Partner & Reseller program we already run, for partners who need deeper customization than a standard discount scheme.
Common problems
Why many providers partner instead of building it themselves
Customers ask technical questions nobody can answer
Sales can close the deal, but there is no one behind it to handle technical incidents.
Your brand disappears when you resell someone else
The customer sees the original provider name on the invoice and in the portal, so the customer relationship does not belong to you.
No portal and no billing process
Provisioning, renewals and invoicing are still manual, and any growth in customers overwhelms the team.
Service
What can carry your own brand
Cloud infrastructure
Cloud Server, VPS, storage and backup sold under the partner's brand, at prices the partner sets.
Hosting and domains
Web hosting, domain registration and SSL certificates delivered to end customers under the partner's brand.
Business email
Email on the customer's own domain, centrally administered, with the partner's branding on the interface.
Administration portal
A self-service portal on the partner's domain and branding, so end customers can handle basic tasks themselves.
Sales and payment process
Sign-up, renewal and invoicing flows in the partner's own style, integrated with their sales system.
Underlying technical support
HiTechCloud engineers handle infrastructure incidents 24/7 in the background, responding through the partner's internal channel.
How we work together
Responsibility boundaries are written down before we start
White-label only holds up when both sides agree upfront who handles what, and what service level the end customer is promised.
- What HiTechCloud is responsible for and what the partner handles is written into the contract.
- The underlying infrastructure SLA is stated explicitly, so partners can base their own SLA on it.
- A dedicated technical channel for partners, separate from ordinary customer support.
- HiTechCloud does not approach a partner's end customers directly.
Process
How a white-label partnership starts
-
01
Agree the scope
Define which services you sell under your name, which portions HiTechCloud operates in the background, and support boundaries between both parties.
-
02
Set up the environment and branding
Configure infrastructure, assign domain name, logo and portal interface according to your brand identity, along with letter and invoice templates.
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03
Connect sales and billing
Connect your ordering, renewal and invoice processes with the system you already use, or use the ready-made portal.
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04
Train your team
Guide your sales team and support on the product, how to create services and how to hand off technical work to us.
-
05
Run and grow
You sell and maintain customer relationships; we manage infrastructure and Incident response according to the agreed Commitment level.
Who this suits
Who this model is for
Software companies and agencies
- You deliver websites or software and want to sell the hosting alongside.
- You do not want a 24/7 operations team just to serve a few dozen customers.
- You want to keep the relationship and the recurring revenue.
Digital service providers
- You already sell domains, hosting or email and want to add cloud and backup.
- You need a portal and billing flow under your own brand.
- You want control over pricing and promotions.
Vertical-market businesses
- You sell a specialist solution and need infrastructure to go with it.
- You need in-country data storage and a clear security contract.
- You want to grow fast without expanding the in-house team.
FAQ
FAQ
Will end customers know the service runs on HiTechCloud?
Within the agreed scope, every customer-facing interface, domain and document carries the partner's branding. HiTechCloud does not approach a partner's end customers.
Do partners set their own prices?
Yes. HiTechCloud provides wholesale pricing under the partner policy; the end-customer price is the partner's to set.
How is this different from an ordinary reseller program?
The reseller program is about discounts on services sold under the HiTechCloud brand. White-label goes further on branding and customization: domain, interface, portal and sales flow all carry the partner's identity.
Is there a minimum revenue commitment?
It depends on how much customization is needed. Bespoke work usually comes with a volume or term commitment, agreed during negotiation.
Discuss a partnership model
Tell us which customer segments you serve and which services you want to bring to market under your own brand.
